These Terms and Conditions set out the basis on which Cleaners Marylebone provides cleaning services to its customers. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
In these Terms and Conditions, the following words have the meanings set out below:
Customer means any individual or business that books or receives cleaning services from Cleaners Marylebone.
Company means Cleaners Marylebone, the provider of cleaning services.
Services means the cleaning services provided by the Company, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning and related services.
Premises means the property or location where the Services are to be carried out.
Cleaner means any person engaged by the Company to provide the Services.
Booking means a request by the Customer for Services on a specified date and time which has been confirmed by the Company.
2.1 The Company will provide the Services as agreed at the time of booking. The type of service, frequency, duration, and any special requirements must be confirmed prior to the commencement of work.
2.2 The Company reserves the right to decline any job it considers to be unsafe or unsuitable, or which falls outside its standard scope of work, at its sole discretion.
2.3 The Customer is responsible for providing accurate information about the Premises and the required Services. Any material change to the scope of work may require an adjustment to the price, time, or resources allocated.
3.1 Bookings may be made by the Customer through the Company’s accepted booking channels as communicated from time to time.
3.2 When making a Booking, the Customer must provide complete and accurate details, including full name, service address, access information, type of service required, preferred date and time, and any special instructions.
3.3 A Booking is only confirmed once the Company has issued a confirmation. Provisional or unconfirmed requests do not constitute a Booking and the Company shall have no obligation to supply Services in respect of such requests.
3.4 The Customer must ensure that a responsible person is available to provide access to the Premises at the agreed time, unless alternative access arrangements have been agreed in advance.
3.5 The Company may record details of all Bookings, changes, and cancellations for administrative, operational, and legal purposes.
4.1 Prices for the Services are provided to the Customer prior to or at the time of Booking. Prices may be based on an hourly rate, a fixed fee per job, or another agreed pricing structure.
4.2 All quoted prices are based on the information provided by the Customer. If upon arrival the Premises or required Services differ significantly from the description originally given, the Company reserves the right to adjust the price, modify the scope of work, or decline the job.
4.3 Unless otherwise agreed, payment for the Services is due on or before the date of service. The Company may require payment in advance and reserves the right not to commence work until payment has been received or payment details have been authorised.
4.4 The Company accepts payment methods as communicated to the Customer. By providing payment details, the Customer authorises the Company to charge all amounts due in respect of the Services.
4.5 If the Customer fails to make payment on the due date, the Company reserves the right to suspend or cancel any further Services and may charge interest or late fees where legally permissible, until all outstanding amounts are paid in full.
4.6 Any additional services requested on the day that were not included in the original Booking may incur supplementary charges, which the Customer agrees to pay.
5.1 The Customer may cancel or amend a Booking by giving the Company adequate notice. The Company’s minimum notice period for cancellations or changes will be communicated to the Customer, and may vary depending on the type and duration of the service.
5.2 If the Customer cancels or amends a Booking with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be equal to part or all of the service fee.
5.3 If the Cleaner is unable to gain access to the Premises at the agreed time due to reasons within the Customer’s control, this may be treated as a late cancellation and the Customer may be charged in full or in part.
5.4 The Company may cancel or reschedule a Booking if a Cleaner is unavailable, in the event of operational issues, safety concerns, or due to circumstances beyond the Company’s reasonable control, including but not limited to severe weather, transport disruption, or emergencies.
5.5 In the event that the Company cancels a Booking, the Customer will be offered an alternative appointment where possible. The Company will not be liable for any loss or damages resulting from such cancellation, other than a refund of any pre-paid service fees for the cancelled appointment.
6.1 The Customer must ensure that the Premises are safe and accessible for the Cleaner and that the Cleaner can carry out the Services without obstruction or unnecessary risk.
6.2 The Customer is responsible for securing valuables, cash, confidential documents, and other sensitive items before the Cleaner arrives. The Company will not be responsible for loss of any such items that have not been safely stored.
6.3 The Customer must notify the Company of any hazards, defects, or particular risks at the Premises, such as loose fittings, damaged flooring, fragile items, or sensitive surfaces which may be affected by cleaning products or methods.
6.4 The Customer must provide electricity, running water, and adequate lighting at the Premises unless otherwise agreed. Without these, the Company may be unable to complete the work and may treat the appointment as a late cancellation.
6.5 The Customer must not instruct the Cleaner to undertake any work that falls outside the agreed scope of Services or which is unsafe, unlawful, or inappropriate. The Cleaner may refuse to carry out such tasks and must follow the Company’s policies and guidance at all times.
7.1 The Company will use reasonable care and skill in providing the Services and will aim to complete the work within the agreed timeframe, subject to the conditions in these Terms and Conditions.
7.2 The Company will make reasonable efforts to assign the same Cleaner to regular or recurring bookings, but does not guarantee the same individual will always attend. The Company may replace a Cleaner at any time for operational or personnel reasons.
7.3 The Company will take reasonable steps to ensure that Cleaners are appropriately vetted and trained for the tasks they are assigned. However, the Customer acknowledges that Cleaners are human and minor variations in quality and style of work may occur.
7.4 The Company will comply with applicable laws and regulations relating to the provision of cleaning services and the management of its staff and contractors.
8.1 Unless otherwise agreed, the Company will either provide its own cleaning products and basic equipment or will confirm arrangements with the Customer in advance of the service.
8.2 If the Customer prefers to supply specific products or equipment, the Customer assumes responsibility for their suitability and safety. The Company will not be liable for any damage or unsatisfactory results arising from products supplied by the Customer.
8.3 The Customer must advise the Company in advance if there are any surfaces or items that require special cleaning methods or products. If this information is not provided, the Company will use its standard methods and shall not be liable for damage arising from the absence of such instructions.
9.1 The Company will handle routine household and commercial waste generated as part of the cleaning process in a responsible manner, adhering to applicable waste and environmental regulations.
9.2 The Company does not provide specialist waste removal services, including but not limited to hazardous, clinical, biological, chemical, or construction waste, unless expressly agreed in writing and in compliance with relevant regulations.
9.3 The Customer is responsible for ensuring that any waste present at the Premises which falls under restricted or regulated categories is disclosed to the Company in advance. The Company may refuse to handle such waste or may arrange a specialist service at additional cost where legally permissible.
9.4 The Customer must not instruct the Cleaner to dispose of waste in a way that breaches local or national laws, including improper dumping or mixing of recyclable and non-recyclable materials where separate collection is required.
10.1 The Company will take reasonable care when delivering the Services. In the unlikely event of damage or loss caused by the Company or a Cleaner, the Customer must report the issue to the Company as soon as reasonably possible and in any event within a reasonable period after becoming aware of it.
10.2 The Company’s liability for any loss or damage arising out of or in connection with the Services shall be limited to the value of the relevant booking or, where appropriate, the reasonable cost of repair or replacement of the damaged item, subject to applicable law.
10.3 The Company will not be liable for:
a) Normal wear and tear, or deterioration of items due to age, condition, or pre-existing damage.
b) Damage arising from faulty or fragile items, incorrect installation, poor condition of the Premises, or failure by the Customer to provide correct information or instructions.
c) Loss of cash, jewellery, or other valuables not properly secured before the service.
d) Indirect or consequential loss, loss of profits, business interruption, or loss of opportunity, except where such limitation is not permitted by law.
10.4 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
10.5 The Company maintains appropriate insurance cover in respect of its business activities, subject to the terms, conditions, and exclusions of the relevant policy or policies.
11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, providing details of the issue and any supporting information.
11.2 Where a complaint is justified and reported promptly, the Company may, at its discretion, offer to re-attend the Premises to rectify the issue, provide a partial refund, or offer a discount on a future service, subject to the circumstances and applicable law.
11.3 Complaints raised more than a reasonable period after the service date may not be accepted, especially where it is not possible to verify the circumstances or condition of the Premises at the relevant time.
12.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, transport disruptions, or public health emergencies.
12.2 In such circumstances, the Company may suspend the Services for the duration of the event or cancel the affected Booking without liability, other than to refund any pre-paid fees for Services that have not been provided.
13.1 The Company will collect and process personal data only to the extent necessary to manage Bookings, provide Services, and comply with legal obligations.
13.2 The Company will take appropriate measures to safeguard personal information and will not share it with third parties except as required for service delivery, administration, or where required by law.
14.1 The Company may amend these Terms and Conditions from time to time. Updated terms will apply to new Bookings from the date they are published or communicated to the Customer.
14.2 For ongoing or recurring services, the Company will give reasonable notice of any significant changes. Continued use of the Services after such notice will constitute acceptance of the updated terms.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior understandings, communications, or agreements, whether oral or written.
16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the delivery of the Services.
By proceeding with a Booking or using the Services of Cleaners Marylebone, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Our prices are affordable and won’t break the bank balance. Call our cleaners Marylebone and get an accurate and free quotation.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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