This Privacy Policy explains how Cleaners Marylebone collects, uses, stores and protects personal data relating to customers and prospective customers in the Marylebone area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.
This Privacy Policy applies to all Cleaners Marylebone customers and service users in the Marylebone area, including individuals booking one-off or regular cleaning services, commercial clients, and anyone who contacts us to request a quotation or information about our services.
For the purposes of data protection law, Cleaners Marylebone is the data controller in respect of the personal data we collect and process about you. This means we determine the purposes and means of processing your personal data in connection with our cleaning services and related administration.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of data we collect include:
Identification and contact details such as your name, address, service address, billing address, and any other contact information you provide.
Communication details such as information contained in emails or messages you send to us, notes of calls, and any feedback or complaints you submit.
Service and booking information such as details of the cleaning services you request, dates and times of appointments, access instructions, property type and size, and any relevant notes about your preferences or requirements.
Payment and billing information such as details of payments made, payment method, invoices and transaction history. We do not store full card details when payments are processed through a secure payment provider.
Technical and usage information where relevant, such as basic information about how you use our website or online booking tools, including date and time of access and pages viewed. This may include the use of cookies or similar technologies, where permitted by law and subject to your preferences.
Employment and contractor data only where applicable, such as limited personal details relating to cleaners or contractors engaged to provide cleaning services on our behalf, handled under separate arrangements and in accordance with this Policy where relevant.
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:
Performance of a contract where the processing is necessary to enter into or fulfil a contract with you, such as to accept a booking, provide cleaning services, manage appointments, and handle payments.
Compliance with legal obligations where we need to process personal data to comply with applicable laws, tax requirements, accounting rules, or to respond to lawful requests from public authorities.
Legitimate interests where the processing is necessary for our legitimate business interests, provided these are not overridden by your interests or fundamental rights and freedoms. This may include managing our relationship with you, improving our services, preventing fraud, handling queries and complaints, and ensuring the security of our operations.
Consent where we rely on your explicit consent for specific processing activities, such as sending certain types of marketing communications. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use your personal data for the following purposes:
To provide and manage our cleaning services to you, including handling enquiries, preparing quotations, confirming bookings, carrying out cleaning visits, and re-scheduling or cancelling appointments.
To process payments and maintain accurate financial and transactional records for accounting, audit and tax purposes.
To communicate with you about your bookings, reminders, updates about services, and responses to requests or complaints.
To manage our relationship with you, including keeping records of your service history, preferences, and feedback to help us maintain quality and consistency.
To improve and develop our services, operations and customer experience, for example by analysing aggregated data and feedback.
To ensure the safety and security of our staff, contractors, customers and premises, and to prevent, investigate or detect fraud or other unlawful activity.
To comply with our legal and regulatory obligations and to establish, exercise or defend legal claims.
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These parties act as data processors or independent controllers, depending on their role.
Data processors are third parties that process personal data on our behalf and only in accordance with our instructions. We use processors for activities such as:
Payment processing and merchant services, to handle secure card or online payments.
Customer relationship and booking management systems, to store booking information and manage schedules.
IT support, cloud storage and website hosting, to maintain our systems and data securely.
Professional advisers, such as accountants or legal professionals, who may have access to limited personal data in the course of providing their services.
When we use processors, we ensure that appropriate data protection agreements are in place and that suitable technical and organisational measures are implemented to safeguard your personal data.
We may also share personal data with public authorities, regulators or law enforcement agencies where required or permitted by law, and with third parties involved in a business reorganisation, transfer or restructuring relating to our services, where appropriate safeguards are put in place.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on the type of data and the context of processing.
Customer and booking records are typically retained for the duration of our relationship with you and for a period afterwards to enable us to respond to queries, maintain accurate accounting records, and comply with legal obligations.
Financial records and transaction information are kept for the period required by tax, accounting and financial regulations.
Communication records such as emails and messages are kept for a reasonable period to manage our relationship with you, handle complaints and improve our services.
Where we no longer need personal data, we will securely delete, anonymise or otherwise remove it from our systems in a safe manner.
In some cases, your personal data may be transferred outside the United Kingdom, for example where our processors use servers located in other countries. Where such transfers occur, we ensure that an adequate level of protection is in place as required by data protection law, which may include reliance on adequacy regulations or standard contractual clauses approved by relevant authorities.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems for storage and transfer, and regularly reviewing our security practices.
Although we implement safeguards to protect your data, no system can be completely secure. You should also take care to protect your own information, for example by safeguarding any login details or personal devices used to interact with us.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Marylebone customers in the Marylebone area, subject to certain conditions and legal exceptions.
Right of access You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure In certain circumstances, you can request that we delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing You can ask us to restrict the processing of your personal data in certain situations, such as while we are assessing the accuracy of the data or considering an objection you have raised.
Right to data portability Where we process your personal data by automated means based on your consent or a contract, you can request that we provide your data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to object You can object at any time to processing based on our legitimate interests, including profiling based on those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing or it is needed for legal claims.
Right to withdraw consent Where we rely on consent to process your personal data, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Right to lodge a complaint You have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed or your personal data has not been handled in accordance with data protection law.
We may from time to time contact you with information about our services, offers or updates that may be of interest to you. We will only send electronic direct marketing where permitted by law and, where required, with your consent.
You can opt out of receiving marketing communications at any time by using any unsubscribe option provided in the communication or by contacting us using your preferred method.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
If you continue to use Cleaners Marylebone services after changes are made to this Privacy Policy, this will indicate your acknowledgment of the updated terms to the extent permitted by law.
Our prices are affordable and won’t break the bank balance. Call our cleaners Marylebone and get an accurate and free quotation.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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